Company Name TRUST PLANNING Co., LTD.
Chief Executive Office Minoru Terada
Address 1624, Minaba, Shimotsuma-shi,Ibaraki, 304-0822, Japan
Phone number +81(0)296-30-6339
FAX number +81(0)296-30-6331
Email Overseas department:trust1994@blue.ocn.ne.jp
Branch #1:trust2@topaz.ocn.ne.jp
Branch #2:minosan2@chic.ocn.ne.jp
Branch #3:tokusan3@bloom.ocn.ne.jp
Branch #4:y-auctuion4@trustplanning.co.jp
Business hours 10AM to 5PM
Business Outline Sales and purchase cars and parts















BANK TRANSFER We will send your total and our bank information when you choose “Bank Transfer”. 
PayPal PayPal handling fee will be added to your total amount when you pay via PayPal. 
We will send you total and our PayPal account when you choose "PayPal". 
 Cash on Delivery Overseas addresses CAN NOT select “Cash on Delivery”. 
We will send you total when you chose "Cash on Delivery".

When you purchase
the item from Branch#1
Japan net bank
SUZUME BRANCH(002)
【INTERNATIONAL Bank transfer】
Payment in YEN
SAVING ACCOUNT (Beneficiary Bank/Branch Name)
SHINKIN CENTRAL BANK, ISHIGE Branch
Account number
1754459
(Branch Address) 3924-2, SHINISHIGE,
JOUSOU-SHI, IBARAKI, 300-2706, JAPAN
Account name
YU)TORASUTOKIKAKU ICHIGOUTEN
(Branch Phone Number) :+81-(0)297-42-1200
When you purchase
the item from Branch#2
Japan net bank
SUZUME BRANCH(002)
(SWIFT) : ZENBJPJT
SAVING ACCOUNT (Type of Account) : Savings Account
Account number
1754467
(Beneficiary Account Number) :1242-0074748
Account name
YU)TORASUTOKIKAKU NIGOUTEN
(Beneficiary Name) :ORASUTO KIKAKU LTD.
When you purchase
the item from Branch#3
Japan net bank
SUZUME BRANCH(002)
(Beneficialy Address) : 4546, MOTOISHIGE,
JOUSOU-SHI, IBARAKI, 300-2707, JAPAN
SAVING ACCOUNT (Beneficialy Phone number) :+81-(0)296-30-6330
Account number
1754475
【INTERNATIONAL Bank transfer】
Payment in US dollars
Account name
YU)TORASUTOKIKAKU SANGOUTEN
(Account with Bank:The Joyo Bank, ISHIGE Branch
When you purchase
the item from Branch#4
Japan net bank
Bijinesu eigyoubu(005) branch
(Branch Address) : 4500-1, SHINISHIGE,
JOUSOU-SHI, IBARAKI, 300-2706, JAPAN
SAVING ACCOUNT (Branch Phone Number) :+81-(0)297-42-2121
Account number
1288791
(SWIFT) : JOYO JP JT
Account name
YU)TORASUTOKIKAKU
(Remittance Type) :Telegraphic Transfer
When you purchase
from branch #1,2,3 or direct.
Yuki shinyou kinko
Ishige branch
(Beneficiary Account Number) :084-0015221
SAVING ACCOUNT (Beneficiary Name) :Trust Planning Co., Ltd.
Account number
0074748
(Beneficialy Address) : 4546, MOTOISHIGE,
JOUSOU-SHI, IBARAKI, 300-2707, JAPAN
Account name
Yu) torasutokikaku
(Beneficialy Phone number) :+81-(0)296-30-6330


Since we are a STORE in auction, there will be consumption tax added on your item.
Total price you will need to pay:
Price for item + TAX + Shipping ( handling fee when you chose cash on delivery)
Duty free for international buyers.


■We will mainly use SAGAWA EXPRESS and SEINO TRANSPORT.
■WE WILL pick the shipping agent depend on what we send.
■Fragile, Large item, deliver with pallet and some EXPENSIVE items will be shipped by SEINO TRANSPORT.
■If you have specific company that you want your item to be shipped by,
 please comment on NOTE column we will do our best to consider.
■Shipping charge will be different than what we have listed in auction page when you chose Pay on delivery
 (paying shipping charge only, when you receive, not a cash on delivery)
■Please contact the exact delivery fee for your delivery agent.
■For smaller items, we could also send by NON-STANDARD size postal or Letter parcel plus.
■BUT we have no responsibility for NON-STANDARD size parcel once we shipped.
■We can only ship out by pay on delivery for YU PACK.
IMPORTANT
When you pick your items up at the delivery agent office, YOU should keep an eye on them by yourself.
They will not contact you, you must contact them to confirm that your item has arrived or not.
We will send an Email to you after the item was shipped out and there is a tracking number on it.
FOR INTERNATIONAL SHIPPING
■The delivery charges on the auction page is valid ONLY for domestic shipping.
■Shipping charge will be different so please contact us.
■Items are shipped out by EMS by Japan post, DHL or Fedex.
■Shipping cost is quite high for large items and heavy products, so please contact us before bidding.
■We are not able to ship the items by CASH ON DELIVERY or PAY ON DELIVERY.
■Delivery may delay depends on the country's economic conditions.
Import duties, taxes and charges are not included in the item price or shipping charges.
 These charges are the buyer's responsibility.
■Please check with your country's customs office to determine what these additional costs
 will be prior to bidding/buying.
■We are not able to deliver items to PO BOX, APO FPO addresses by DHL and Fedex.
DELIVERY TIME
■Around 7-14 business days by EMS.
■Around 3-5days by DHL/Fedex.
■It may vary depends on contry's economic conditions.


■All the shipping charges are listed on Auction page.
Need some additional charges for OKINAWA and other Island in Japan.
■We would combine shipping and do our best, but some items couldn't be shipped together.
■IF we DO combine shipping, the shipping charge will be different than the ones we mentioned in a
 first mail so please wait for until our Email with combined shipping charge on it comes.
■*Delivery charges include some handling too.


SAGAWA EXPRESS
[MORNING] [12-14] [16-18] [18-20] [19-21]
SEINO TRANSPORT
WEEKDAYS:[MORNING] OR [EVENING]
SUNDAYS AND NATIONAL HOLIDAY: UNAVAILABLE


ALL pallets will be delivered by SEINO TRANSPORT.
■Specific items which will be delivered by PALLET are:
■Engines ■Transmissions and ■Heavy items.
■You MUST have FORKLIFT to unload the engine etc. from the truck.
■IF you don't have forklift, you need enough people to help to carry with you.
■You could also pick up at SEINO TRANSPORTATION COMPANY near you.
■We will call you to confirm about above before shipping.
■We will ship you AFTER the confirmation from you and WILL NOT ship till then even your
 payment is already done)
■We will SHIP ONLY ON COMPANY ADDRESSES not private address.
■We are not responsible for any accidents or injures on unloading the heavy items.




■We will do our best to send multiple items as less boxes as we can but please understand
 that some of the items are not able to combine shipping.
■We CAN NOT COMBINE SHIPPING on items from our different branches and from your different Auction ID.
■We may say NO for those which can not be mixed or if we find it may cause the damage to ship together.
■Even if we say NO and if you REALLY need to be shipped them together, we might do that but we and
 delivery agent are not responsible for any damage while on delivery and no complains no returns accepted.
■Contact us before bid about the combine shipping.
■Please note that which items you want to be shipped together on order form.
■We DO NOT combine shipping unless you contact us to do so.
■Delivery charge may vary when some items are packed as one but size may be bigger than the first package.
■Please WAIT TILL WE CONTACT YOU about the combine shipping charge.


■Hood, Trunk, Radiator, Drive shaft,Coilovers, and Caliper/Disc Brake Rotors are in exclusive boxes.
■Engine, transmission and heavy products are shipped with a pallet.
■Other than above, Wrapped by bubble wrap.
~Pictures are the samples of our wrapping.~


■A signature is required upon delivery.
■In the case that you are absent when delivery is attempted, a notice will be left by the postal service.
 In this case, please either go directly to the delivery agency or schedule a re-delivery by telephone.
■If the items are returned to our office due to long-term absence, we will cancel the deal regardless
 of the reasons.
■Your feedback is left as “NEGATIVE”, and you will be in our blacklist. You will no longer be able to
 place a bid.
■And we may ask you for the round shipping cost and auction handling fee.


■Please enter this information into the order form and let us know what date and what time
 you can come to our office.
■(We will hold up to 1 week)
■And also choose the way of payment/shipping(CHOOSE ANYTHING from the list if YOU COME TO PICK,
 it is the system that you couldn't go forward if you don’t choose this column, sorry..)
Our business hours : 10:00 A.M. to 5:00 P.M.
    
■We do NOT after-hours trading. 
■Please refer to our corporate information on business hours.
■Your total payment is Prices of the item + TAX.
■You could either pay by bank transfer or whatever you would like, before you come, or you could pay
 at the counter when you come to pick up, you can use the credit card if you pay at the counter.


■If you need an invoice, please note in your order form.
■Receipt is given only on those who paid by bank transfer or KANTAN KESSAI,
 please let us know before we ship the item.
■We will fill ALL the column including, Name, price, item names and date.
■We only INCLUDE invoice and receipt TOGETHER WITH item w
 hen it is shipped and we WILL NOT send you later separately.
■For who chose CASH ON DELIVERY, the delivery slip will be your receipt.



 
Date Thursdays
Time 2pm to 3pm
Due First Thursday after you won
■If you need a reschedule, please contact us before 3pm on Wednesday.
 ( one day before you pick up or 2 days if we are closed on that Wednesday)
■Large products such as engines and transmissions are not accepted to handover at USS.
■YOU PAY:Price for the item you won + tax + handling fee of handing over at USS Tokyo.
■Exact handling charges are listed on auction page.
■:PLEASE NOTE*
■Give us your correct mobile number to contact each other in USS auction to meet and hand over correctly.


Guarantee on ALL items we sell
(exclude items sold AS-IS)
■Engine, transmission and differential guarantees for up to 3 months
 
---> from 2016/OCT/1st. We haven changed it up to 6 MONTHS!!
■Other items than above, up to 2 weeks after arrival
 
---> from 2016/OCT/1st. We haven changed it up to 1 MONTH!!
■Brand new items without opening package, 2 weeks after arrival
 
---> from 2016/OCT/1st. We haven changed it up to 1 MONTH!!
Returns ■Shipping charge is on you
 
---> from 2016/OCT/1st. Return shipping charge on US!!
Cancellation of your bid ■We can cancel your bid upon your request but only during 10am to 3pm.
■If once you WON the item and NO confirmation on order form and
 NO payment is made, you will be in the blacklist.
■And you will NEVER be able to bid on our item AGAIN
 even you made new account.
Combine shipping ■We will let you know that the items are able to combine or no.
■We CAN NOT combine shipping for items from our different branches
 or multiple items from your different account.
Reservation ■We will hold your item up to 1 week.
■We will charge you for 100yen/day after a week passed.
Great ways to use
TRUST PLANNING
■When your car get some problems and you are not sure what it causes?
■Purchase items you guess what might cause it and just try and IF the item doesn't solve the problem, return the item to us.
■Auction system fee and banking fee is on you.
■We will refund = Price of the item - (banking fee + auction system fee) = amount you receive
■Other stores DOESN’T ACCEPT the items WITHOUT problems, but WE DO!


We sell ALL items with guarantee.(Exclude the items sold AS-IS)
■Engine, transmission and differential guarantees for up to 3 months
 
---> from 2016/OCT/1st. We haven changed it up to 6 MONTHS!!
■Other items than above, up to 2 weeks after arrival
 
---> from 2016/OCT/1st. We haven changed it up to 1 MONTH!!
■Brand new items without opening package
 
---> from 2016/OCT/1st. We haven changed the items
 without opening package and up to 1 MONTH after arrival!!
You need to contact us BEFORE the date as mentioned above.


Accepted
Only for those who contacted us within the date mentioned above.
1) Received the wrong item.
2) Different discerption about the conditions.(Even though you are purchasing on USED ITEMS and the
  conditions may vary depend on person, just do not forget that the item is USED.
3) Problems with the item.
 ・If you see any problems with the item you bought, and if we have some stocks
  as same item in same condition, we will send you one AFTER we receive the item you sent it back.
 ・IF we do not have the item as similar as the one you got, we will refund you AFTER
  we receive the item you sent us back.
PLEASE NOTE
■Please send the items back to us WITH same condition together with out wrapping including bubble wrap and cardboard.
■IF YOU LOSE or THROUGH IT AWAY, we WILL NOT accept your complains.
■Please send the items within 3 days after you contact.


■Please contact WITHIN 3 days for damages caused during delivery.
■Insurance cover the items ONLY 3days.
■So, please check the item as soon as you receive.
Please note
■Please send the item back within 3 days after your contact, we will not accept the item if you are late.
■Please wrap the item with our wrapping and the same conditions of the item.
■Contact us if the item is already mounted and you might take some time to unmount the item.
■After you sent it back, please contact us the delivery agent you used with tracking number.
NOT ACCEPTED:( No refund)
■We will not guarantee the mounting fees you may need from your local store,
 or some missing parts on mounting.
■Not contacting us within the date mentioned above after you've received the item.
■The items sold AS-IS, and the items mentioned as no complains/returns accepted.
■Different opinions.(Leak, abnormal sounds, vibration, or other feelings of using)
 since the items are USED and the feelings may vary depend on each person.
■Surface condition(Scratches, rust and corrosions) because the items are USED.
■For parts which wears upon use or by age.
■If you adjust on the item such as plating, painting or adjusting the harnesses.
■Part(s) of the item is/are missing.(Including manuals)
■The item is broken or has scratches after use.
■You will need some more parts but the item didn’t contain all you need.
 (What you get is what you see in the auction page pictures)
■The item was modified by the customer or at an unlicensed workshop.
■The part is overworked after being fitted such as driven in circuit, rally
 or modifying The engine.
■When you repair our item WITHOUT letting us know.
■if you have done ANY ADJUSTMENT with our item.
■We cannot confirm that the parts inside are ours after we have dismantled the product.
■Product deficiencies due to errors with mounting processes or adjustments.
■Improper car maintenance(i.e.. oil change, timing belt, etc.…)
■Nature disasters, car accidents, and theft
■Expendable supplies are missing.(Please prepare the parts by yourself.) 


Contact us during our business hours 10am - 5pm tell us which item, item number,
 vehicle model name and your Yahoo auction ID which you bid.
■We will be late getting back to you if you contact us from auction question page so
 please contact us by EMAIL or CALL.
■(If you contact us by question column and the auction ended before we contact you back, your auction
 will be cancelled after once you win the item so you will get negative feedback from auction system)


■No cancels accepted AFTER YOU WON the item.
■Please check the compatibility of your car before you place a bid.
■NEGATIVE feedback will be left on your account if you cancel on the item after you won
 and we will not be able to cancel the feedback and can not correct it either.


■Contact us within 2 weeks after the items arrived
 
---> from 2016 Oct 1st we have changed that the due up to 1 MONTH!
■Please send the item back within 3 days after your contact, we will not accept the item if you are late.
■Please wrap the item with our wrapping and the same conditions of the item.
■Return shipping charge is on YOU
 
---> from 2016 Oct 1st we have changed that the return shipping charge is on US!
Please note
■Please send the item back within 3 days after your contact, we will not accept the item if you are late.
■Please wrap the item with our wrapping and the same conditions of the item.
■Contact us if the item is already mounted and you might take some time to unmount the item.
■After you sent it back, please contact us the delivery agent you used with tracking number.


■We will leave a feedback for you when you shipped your item out.
■Please mention in NOTE in order form IF YOU DO NOT NEED THE FEEDBACK FROM US.
■Please contact us BEFORE leaving us negative feedback if you have any problems with the items.
■We will try our best to solve the problems with you.


■If the item mentioned only with STARING BID price on the auction page,
 we will sell you the price we set as BUY IT NOW.
■If the item mentioned the price as BUY IT NOW, we will sell the item that price.
■When you contact us, please note the Item number, item name, model of the vehicle and which branch of ours.
■We will not be able to sell the items directly if someone else is already bidding on the item,
 so please go through auction.
■BUY IT NOW price DOES NOT include TAX, Shipping charges and CASH ON DELIVERY handling fees.


■We are able to answer the calls, emails and questions from auctions only during our business hours.
■Please check our company calendar before bidding.


Address:1624, Minaba, Shimotsuma-shi,Ibaraki, 304-0822, Japan
Phone number:+81(0)296-30-6339   FAX number:+81(0)296-30-6331